OPERATIONS01
Service ownership across critical environments
I am accountable for day-to-day IT operations, incident and problem management, service improvement, and risk reduction. My work is focused on keeping business-critical services stable while improving how environments are governed and supported.
PLATFORMS02
Hybrid Microsoft, infrastructure, and visibility
I work confidently across Microsoft hybrid platforms including AD, Exchange, Microsoft 365, Entra ID, Intune, DNS, DHCP, GPO, Windows Server, virtualisation and containerisation with VMware, Proxmox, and Docker, Linux administration across Debian and CentOS-based environments, monitoring, backup, and disaster recovery.
DELIVERY03
Practical control, integration, and improvement
My strongest work is in understanding existing environments, exposing dependencies, improving visibility, and turning isolated processes into a more coherent operational and data-driven view through practical controls, automation, and structured change.