Microsoft 365 including Exchange Online, Entra ID, and Intune
Curriculum Vitae
Keith Clarke
Site IT Manager with over 25 years of experience across infrastructure, service delivery, operational governance, and security improvement.
Site IT Manager with over 25 years of experience delivering secure, reliable, and commercially focused IT services across manufacturing, professional services, and multi-site environments. Experienced in leading site-level IT operations, improving service performance, reducing operational risk, and delivering infrastructure, security, and operational improvements in businesses where downtime carries real cost.
Technical Achievements
- Led site IT operations across office and factory environments in a live food manufacturing setting, maintaining service reliability across business-critical infrastructure and production-adjacent systems.
- Delivered a complete file storage restructure and RBAC transition to strengthen governance, improve data ownership, and introduce more controlled access to business information.
- Implemented monitoring, reporting, and PowerShell/Bash automation to reduce manual effort, improve operational visibility, and support more consistent service delivery.
- Developed a custom document management and indexing system that remains commercially supported and in active use, improving accessibility and reducing time spent locating records.
- Applied emerging technologies and practical innovation to give businesses operational advantage, improve supportability, and raise standards in environments where reliability and responsiveness were critical.
LocationThirsk, North Yorkshire
Phone07399 052050
Emailkeith@anopia.co.uk
FocusReverse engineering existing systems
Profile
Operational leadership with practical depth
Strong across Microsoft hybrid platforms, endpoint management, monitoring, governance, supplier coordination, and practical automation. Responsible for managing frontline IT support staff, maintaining day-to-day service quality, and supporting team upskilling and progression. Known for bringing structure to complex environments, improving resilience, and acting as the on-site IT lead within wider business and central services frameworks.
Core Skills
Platforms, service delivery, and governance
The detail below mirrors the core technical and operational strengths developed across manufacturing, MSP, legal, and multi-site environments.
On-prem Microsoft platforms including AD DS, GPO, DNS, DHCP, Windows Server, and Exchange
Virtualisation and containerisation across VMware, Proxmox, and Docker, plus Linux administration across Debian and CentOS-based environments
Backup, disaster recovery, business continuity planning, and operational reporting
Security controls, policy enforcement, and user awareness
Monitoring and observability with PRTG, Zabbix, and LibreNMS
Incident response, root-cause analysis, and service restoration
Networking fundamentals, firewalls, and secure remote access
Supplier management, stakeholder communication, documentation, and continuous improvement
Employment History
Detailed career experience
Each role below reflects the responsibilities, environments, and practical knowledge developed over time across manufacturing, managed services, legal services, and client-facing engineering work.
Pro-Pak Foods
Site IT Manager
2021 - Present
Lead site IT operations for a ready-meals manufacturing environment, supporting office and factory users and ensuring reliable day-to-day delivery across infrastructure, endpoints, security controls, and production-adjacent systems in conjunction with wider central services teams.
- Own day-to-day IT operations on site, including incident response, prioritisation, service restoration, user support, and operational communications.
- Act as the primary on-site IT lead for office and factory environments, maintaining service reliability across core infrastructure, endpoints, Microsoft hybrid services, and factory-facing systems.
- Manage and lead frontline IT support staff, maintaining service standards while supporting ongoing development, upskilling, and progression.
- Deliver site-level improvements across service stability, operational resilience, and risk reduction, aligned to wider group standards and central services direction.
- Support security improvement activity including MFA adoption, access governance, mailbox permission controls, hardening, and remediation work across the local estate.
- Deliver file storage restructure and RBAC transition activity, introducing clearer ownership, improved governance, and more controlled access to business data.
- Implement monitoring, reporting, and PowerShell automation to improve consistency, reduce manual effort, and increase operational visibility.
- Coordinate with third-party suppliers and central services teams on support, licensing, upgrades, standards, and issue resolution, ensuring site priorities are represented effectively.
- Support business-critical factory systems including production line terminals, OT-connected devices, access and card systems, and industrial label printing, with a focus on uptime, traceability, and practical supportability.
- Help move the site away from legacy systems and hardware towards improved standards and more supportable platforms while minimising disruption to production.